Welcome to Hewad ICT, Providing Reliable Hosting and ICT Solutions in Afghanistan

Maintenance & Helpdesk

services with ICT agility, availability and reliability, maximum network uptime and performance.

Hewad ICT Solutions offers Network Maintenance and Helpdesk services with ICT agility, availability and reliability, maximum network uptime and performance at the highest level of maintenance support to your network infrastructure.

Hewad ICT Solutions provides Agile Help Desk mobile application which is integrated with online support ticket system. With this help desk mobile application you can report your network support related issues by opening new support tickets. Hewad ICT Solution trained and certified network engineers provide you with efficient network problem resolution and practical solutions to performance issues in a timely manner.

Hewad ICT Solutions provides the following Network Maintenance and Helpdesk services to your organization:

  •  Network Incident and Problem management
  • Network Change and Capacity management
  • Network Maintenance and Technical support
  • Network Monitoring services
  • Remote Network Administration
  • Network upgrades for better performance

Hewad ICT Solutions Network Maintenance and Helpdesk services provide the following benefits to your organization:

  •  Faster Resolution to all your network issues
  • Single point of contact
  • Experienced Network engineers to attend to escalated issues
  • Mobile Application for Customer Support Help Desk
  • Web-based Support Ticket System to manage, track and maintain customer support requests / tickets