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How to Create an Email Account in cPanel

Cpanel Email Account Creation Process

Hewad ICT cPanel web hosting plans includes access to an email server. You can create email accounts that points to your website’s domain name, access your email from a free web-based email client, or use the email client of your choice (e.g. Microsoft Outlook, Mozilla Thunderbird, or Apple Mail).

Create an Email Account in cPanel

Step#1: Login to your Cpanel account with username and password provided to you during signup.


Step#2: Scroll through cPanel until you find the Email Accounts icon. Click on the icon.

Step#3:You will then see the Email Accounts page. If any accounts already exist then they will be listed here. Click on the button labeled Create.

Step#4 The Create an Email Account window will be displayed. Select the domain that you want to use for the email account. If you have multiple domains on this account, then you will be able to click on the drop-down menu to select a different domain. If you are using only one domain on the account, then only that domain will appear and you can move to the next step.

Step#5 Type in the user name that you want to use. The domain name is automatically appended based on the domain that you have selected. Note that you can only use letters, numbers, periods, hyphens, and underscores for the name. The user name can only be up to 64 characters long.

Step#6 The next option is for setting the password for the email account. You can set the password here or you can obtain an alternative email address to that will send a link to the email account user so that they can set their own password. The password option also has a Generate option that allows you to randomly generate a secure password.

Step#7 The next option to set is the Storage Space. By default the value is set to 250 MB. This space is the amount of space that the email account can occupy on the server. You can set this to a particular number or you can click on Unlimited.

Step#8 Click on the blue button labeled CREATE in order to create the account. if you wish to stay on the same page after the account is created, then check the box labeled “Stay on this page after I click Create.”

Congratulations! You now understand how to create an email account in cPanel! If you still unable to create an account please contact our support team, we will create an account for you or guide you via team viewer or any-other remote software.

Easily move an email account from one cPanel server to another

Moving an email account (including old emails) from one cPanel server to another is pretty easy to do yourself if you have some knowledge of cPanel and FTP.

I will be using the terms OLD SERVER and NEW SERVER a lot in this article. Below are the definitions:

OLD SERVER = Server that the email account is currently on and will soon be moved from

NEW SERVER = Server that you want to move the email account to

Step 1: Create a new email account on the NEW SERVER with the same address and password

You can do this by going into the cPanel on the NEW SERVER and click on Email Accounts.

Step 2: Download the files off of the OLD SERVER

FTP onto the OLD SERVER and download the files needed. From the root directory, go to “mail/domain.com/emailAccount”. Here you will see a bunch of files. All you really need to copy are the new and cur directories.

If you have a lot of emails this could take a while.

Step 3: Transfer files to NEW SERVER

When the files are downloaded in step 2 place the new and cur directories in the “root/mail/domain.com/emailAccount” of the respective account on the NEW SERVER. The folder should already be created since you already created the account in step 1.

Go get some coffee. This step will take awhile as well.

Step 4: Reset Mail Quota

Now if you check the NEW SERVER you will see that your emails are transferred but your quota says 0/xxx MB. To update a wrong mail quota in cPanel: FTP to the OLD SERVER, open up the maildirsize file at “root/mail/domain.com/emailAccount” and copy all of the contents and paste them into the maildirsize file on the NEW SERVER.

You may have luck copying the maildirsize file on the OLD SERVER and pasting it on the NEW SERVER, however this did not work for me.

Step 5: Change DNS

If you followed all of the steps up to this point you should have all the files transferred, but you still need to point your DNS records to the NEW SERVER in order to have mail go there. When you update your records it could take up to 24 hours to take effect.

Step 6: Test

Finally, send a test email to the account. If that works send an email from the account. You’re done! if you are still unable to move your account please contact our support team we will support you to migrate your emails our website for free.



Edit Php.ini in Cpanel

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1. Login to Cpanel

2. Select the Multi PHP INI Editor.

3. There are two modes to edit the php configuration.

Basic mode:

The Basic Mode section of this interface loads the following directive values from the php.ini file for your selected domain or home directory. Make your changes to the desired directives and click Apply. The system saves changes to both the php.ini file and the user.ini file and your .htaccess file.

Editor mode:

The Editor Mode section of this interface loads the contents of the php.ini file for your selected domain if it exists. If the php.ini file does not exist, the interface loads a blank editor so that you can create your own file. Make your changes to the desired directives and click Save. (OR) 1. Copy the global php.ini file to under the public_html or Create a PHP.ini file under the public_html folder 2. Updating your php.ini values in public_html/php.ini. 3. Save the file.

If still you are unable to solve the issue please don’t hesitate to contact our support team they will solve it within minutes.

500 Internal Server Error help and solutions

First remember that “500 Internal Server Error” does not mean a server problem. It implies an “internal” problem inside of your own hosting space and files.

Here is a quick overview of what will solve this problem, and then followed by step by step on how to do it: 

1. .htaccess file has problems In the (dot) htaccess file, you may have added lines that are either worded badly or conflicting. The best way to troubleshoot this is comment out the lines in the htaccess. 

You can comment out a line in the .htaccess by adding # to the beginning. You are wise to save an original copy of any file before you make changes. For example, if the .htaccess looks like Directory Index default.htmlAddType application/x-httpd-php5 php 

Then try something like this Directory Index default.html

#Add Type application/x-httpd-php5 php Broken lines and lines that start with PHP_flag are the most common mistakes. If you cannot determine which line is the problem, then comment out every line.

 2. Bad permissions, Writable by group

One or more files or folders have permissions higher than 755, which is not allowed by the server. Any software that says you need 777 will work with 755 on our server. Directories and folders should be 755. Executable scripts within the cgi-bin folder must be 755. Images, media, and text files like HTML should be 644.

 3. Your PHP version is wrong inside the “PHP Configuration” section.

4. Your username does not own the folder or files.

If the above mentioned tips did not work for you please kindly contact our 24/7 Technical support team they will solve your issue within minutes

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Can i Use Linux web hosting for my already registered domain name from other registrar?

Yes of course you can place an online order for already registered domain name. You can select the third option while ordering Choose a domain “I will use my existing domain and update my nameservers”
And you can host all domain extensions available in the market like .af, .com.af, .net.af, .org.af, .edu.af, .hotel, .tech, .website etc.
to register a new domain please click here